Cancellation & Refund Policy

How to request a change, cancellation or refund for your agreed trip.

How to request a change, cancellation or refund for your agreed trip.

Last updated 2026-10-08

Check your trip’s conditions

Each journey’s written package or accepted custom offer sets out its cancellation deadlines, any non-refundable supplier commitments, deposit arrangements and refund conditions. Review them before booking. Flight, hotel, transport and expedition arrangements can have different rules. Fees and refund eligibility depend on your agreed trip conditions and applicable law. If a condition is unclear or missing, ask us to provide it before you pay.

How to request a change or cancellation

Contact Skardu Adventures using the support details below or your existing booking conversation. Include your booking reference, traveller name, travel dates and the change you request. We will check the agreed conditions and supplier arrangements, then explain the available options and any applicable costs. Keep our written acknowledgement. Deleting an account, closing a conversation or changing a displayed reservation status is not itself a refund request or refund confirmation.

Traveller-requested changes

Changes depend on availability and the written terms of your trip. We will explain any difference in cost or supplier charge before asking you to agree. An agreed custom offer is a fixed record: changes to its itinerary or price require a revised offer rather than silently replacing your original arrangements.

When we need to change or cancel a service

Weather, road closures, flight disruption, safety concerns, official restrictions or an unavailable supplier can affect travel. We will discuss suitable alternatives and explain the effect on agreed services and any payment or refund consequences. A revised arrangement needs your agreement where appropriate. Your rights under applicable law continue to apply.

Refund review and payment method

Refund eligibility and the amount are determined by the accepted trip conditions, services already supplied, verified payments and applicable law. We will communicate the result of our review and the proposed payment method. Safepay card refunds are handled through the merchant payment process; bank-transfer refunds require verification of the recipient and payment details. A receipt upload or an unpaid confirmed booking cannot establish that money was received.

Timing and records

We will tell you the expected processing steps when a refund is approved. Payment providers and banks can have different processing times, so we do not promise a fixed arrival date without confirmation. Cancelling a reservation does not automatically send funds back. Keep the booking statement, agreed itinerary and refund correspondence; ask our team about a payment-status discrepancy.

Questions or a dispute

Please contact support with your booking reference and relevant correspondence so we can review a concern. These conditions do not restrict rights or remedies that applicable law protects. Read our Terms & Conditions and Privacy Policy alongside your trip-specific agreement.

Contact Skardu Adventures

Skardu, Gilgit-Baltistan, Pakistan