Privacy Policy

How we use and protect the information you share when planning a journey with us.

How we use and protect the information you share when planning a journey with us.

Last updated 2026-10-08

Who handles your information

Skardu Adventures handles the personal information you share to enquire about and arrange travel, adventure and hospitality services. Our team is based in Skardu, Gilgit-Baltistan, Pakistan. Use the contact details below for privacy questions and requests. This policy covers our website, traveller accounts, enquiries, bookings and conversations with our team.

Information we collect

We collect details you provide, such as your name, email, phone or WhatsApp number, travel dates, group size, selected package, budget preferences, messages and uploaded files. Booking records can include the agreed itinerary, price, payment reference and payment status. An account includes login details and booking or conversation ownership. When you submit a review, we collect the review content, displayed name and ratings. Server and security records can include IP addresses, request information, timestamps and session identifiers.

How we use it

We use relevant information to answer requests, prepare quotes and custom itineraries, arrange and administer bookings, communicate service updates, verify payments, provide account access, resolve problems and protect the website from misuse. Where applicable, this processing relies on steps you request before a contract, performing our agreement, legal obligations and legitimate interests in running and securing our service. Optional marketing and analytics use your consent. We do not use a solely automated decision to decide whether you may travel with us.

Health information and documents

Tell us only the accessibility, dietary or health details needed to discuss your arrangements. Do not send full medical records, card numbers, passwords or identity documents through chat unless our team explains a specific need and an appropriate way to provide them. Where information is especially sensitive, we will discuss the relevant purpose and permission or other applicable basis before using it. Parents or guardians should handle information about children travelling in their group.

Chat and uploaded files

Package and custom-trip conversations can be viewed by authorised Skardu Adventures team members who support your journey. They are not published as public chats or shared with unrelated travellers. Attachments and private booking links are protected by account or authorised guest access. Keep those links private: anyone you intentionally share an access link with may be able to view that conversation or booking. Information stays in the booking or conversation record until it is removed through our retention or request process.

Payments and suppliers

Safepay processes card details on its hosted payment page when online card checkout is enabled. Our application keeps the booking amount, transaction reference and payment status rather than your full card number or card security code. For bank transfers, we may receive the proof you upload and verification records. We share information needed for agreed arrangements with relevant hotels, transport providers, guides and other suppliers. Payment and travel providers may also process information under their own privacy policies.

Hosting, email, Google and international processing

Our website is hosted using Hostinger. Configured email services support booking and account messages. If you choose Google sign-in, we receive your Google account identifier, verified email and basic profile information to authenticate you; we do not request access to your Gmail messages or Google Drive files. These providers and our Pakistan-based team may process information outside your home country. Where applicable law requires international transfer protections, appropriate safeguards must apply. Contact us for details relevant to your request. WhatsApp sharing opens a message you choose to send through WhatsApp and is subject to that service’s privacy terms.

Cookies and browser storage

Essential cookies and browser storage support sessions, security checks, guest chat access and your choices such as theme and saved tours. Optional Google Analytics loads only when configured and you accept analytics. You can change your analytics choice using the Cookie preferences link, and manage cookies in your browser. Blocking essential storage can prevent sign-in, forms or guest conversation access from working. We do not treat acceptance of essential site functionality as consent to optional marketing.

Newsletter and service messages

A newsletter subscription is separate from a booking enquiry. We use it for travel updates only when you subscribe. You can ask our support team to remove your address or withdraw marketing consent. Booking, payment and account messages relate to the service you requested and are separate from newsletters. Optional analytics consent can also be withdrawn without changing a booking agreement.

Reviews and public information

Approved reviews may display the reviewer name, ratings, review text and a team reply on the website. Only submit information you are comfortable making public, and do not include another person’s private details. Private chat messages, booking contact details and uploaded receipts are not published as reviews.

Retention and protection

We retain information according to the purpose of the enquiry or booking, ongoing travel support, accounting requirements, applicable legal duties and the need to resolve a dispute or prevent misuse. Records are not automatically erased when a trip ends. Unnecessary information should be removed when those purposes no longer apply. Backups may remain until their retention cycle expires. Passwords are hashed; access controls and protected storage limit who can use private records. No system can guarantee absolute security. Contact us if you believe your account or private link has been exposed.

Your choices and rights

Contact us to request access, correction or deletion, withdraw consent, or raise a concern. Where applicable law provides them, you may also request restriction, object to processing, request portability or complain to a relevant data protection authority. We may verify your identity before handling a request and explain any information we need to retain. Withdrawing consent does not undo processing already carried out lawfully. Our privacy support contact is shown below.

Policy updates

We show the revised date when this policy changes. A significant change affecting an existing service will be communicated where appropriate. Contact our team if you need further information about a provider, retention decision or how your travel information is used.

Contact Skardu Adventures

Skardu, Gilgit-Baltistan, Pakistan